About Us
At JapaRuns, we aim to bridge the gap between Nigerians living abroad and Nigerians residing in Nigeria by providing a seamless platform for sending errands and tasks across borders. We understand that even when you're far away, there are times when you need someone trustworthy and reliable to assist your loved ones or handle important matters back home. With our web app, you can easily create service requests or errands that need to be completed in Nigeria.
Our network of verified service providers in Nigeria ensures that your tasks are handled professionally and efficiently. From everyday errands to special requests, our platform connects you with reliable individuals who are ready to help.
The best part is, you only get to pay when you confirm that the job has been done and you approve the payment. This way, you are sure to get value for your resources invested.
Services
Grocery Shopping and Delivery
Need someone to handle grocery shopping and deliver the items to a doorstep in Nigeria?
Bill Payments & Financial Transactions
Looking for someone to handle bill payments and financial transactions such as utility bills, airtime etc?
Gift Purchasing and Delivery
Need assistance in purchasing and delivering a special gift to a loved one in Nigeria?
Home Maintenance and Repairs
Do you require someone to handle home maintenance and repairs tasks such as plumbing, electrical works, carpentry, painting , cleaning etc?
Document Retrieval and Submission
Are you seeking assistance with document retrieval or submission in Nigeria? This may involve obtaining official documents or submitting paperwork to government agencies.
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My Custom Request
Create a customised run request to get a task done in Nigeria, such as checkup on a loved one, help with research(academics) or any other task that may be required.
FAQs
To create a run, log into your account, navigate to the 'Create run' section, fill in the details of the run, set your budget, and submit. The app will then make your run visible to runners (service providers).
Yes, you have the option to invite a specific runner based on their profile, ratings, and reviews, or you can choose or accept the application from the runners who applied for your run.
If the run does not meet your expectations, you can raise a dispute through the app. Our team will review the situation and ensure a fair resolution.
You can set a price based on the complexity and urgency of the errand. The app may provide a suggested price range based on similar runs.
Yes, you can cancel a run, but please note that depending on the timing and terms, a cancellation fee may apply.
Yes, the app provides real-time tracking of run progress, and runners/service providers are encouraged to send updates.
Yes, if you were satisfied with their service, you can directly request the same provider for future runs.
In case of a dispute, use the app’s dispute resolution feature. Our team will mediate to find a fair solution.
Once you've registered as a service provider, you can browse available runs on the dashboard. You can apply to any run that matches your skills and availability.
Payment is released from escrow once the customer confirms the errand is satisfactorily completed. Funds are then transferred to your registered bank account or digital wallet within a specified time frame.
Inform the customer immediately through the app, and if possible, suggest alternative arrangements or cancel the run.
Ensure your profile is complete and professional, respond quickly to run requests, and maintain high ratings.
Yes, adhere to the app’s code of conduct, customer service standards, and any specific guidelines related to your service category.
Always communicate through the app, meet in public places if necessary, and follow safety guidelines provided by the app.
Japaruns